At Mediaxlab, we believe in flexibility and trust between our users and us. Therefore, we empower our users to establish their own refund policies according to their unique needs and principles.
However, to ensure the integrity of our platform and prevent chargebacks, Mediaxlab reserves the right to issue refunds within 90 days of purchase, at our discretion.
If you choose to implement a “No refunds” policy, it’s important to note that customers still have the option to initiate chargebacks through their credit card processors. Excessive chargebacks may result in the suspension of your Mediaxlab account.
In cases where a customer threatens a chargeback, we recommend utilizing the partial refund feature provided by Mediaxlab to resolve the issue amicably.
For further details, please refer to our terms of service. Additionally, you can learn more about chargebacks and how they affect your account by visiting our dedicated resource on the topic.